MAVEN SEM TERMS OF SERVICE

THESE TERMS OF SERVICE (“AGREEMENT”) ARE A LEGAL AGREEMENT BETWEEN YOU (“YOU”, “YOUR”, OR “CUSTOMER”) AND MAVEN SEM (“WE” OR “MAVEN SEM”), THE OWNER AND OPERATOR OF THE WWW.MAVENSEM.COM WEBSITE (THE “SITE”). THIS AGREEMENT STATES THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE AND THE SERVICES SOLD ON IT. BY ACCESSING AND USING THE SITE, YOU ARE INDICATING THAT YOU ACCEPT, AND AGREE TO COMPLY WITH, THIS AGREEMENT.

By ordering website services (as defined below), you represent, acknowledge and agree that you are at least 18 years of age, or if you are under 18 years of age but are at least 13 years old, that you are using the Site with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to enter into this Agreement. If you are a parent or legal guardian who is registering for a child, you hereby agree to bind your child to this Agreement and to fully indemnify and hold harmless Jelly Websites if your child breaches or disaffirms any term or condition of this Agreement.

1 – CHANGES TO TERMS; PERSONAL INFORMATION/PRIVACY

CHANGES TO THE SITE
Maven SEM may add to, change or remove any part of the Site, including, without limitation, any Content (as defined below) therein, at any time without prior notice to you.

PERSONAL INFORMATION / PRIVACY
Customers agree to provide accurate, current, and complete information as required for the purchase of the website. Maven SEM reserves the right to block further sales to Customers who provide false, inaccurate or incomplete data. Customer acknowledges that Maven SEM uses a third party payment processing service to process orders and bill fees to your credit card. Maven SEM Privacy Policy, located at the URL: http://www.mavensem.com/privacy-policy (the “Privacy Policy”), explains how Customers’ personally identifiable information is collected, used and disclosed. You hereby agree that we may use your personal information in accordance with the terms of the Privacy Policy.

2 – PRICING

DEVELOPMENT
All website development fees are shown on our Packages page at https://mavensem.com/web-services and include website hosting. If you add pages to your website at the additional fee shown, your final monthly price will be confirmed in a proposal sent to you prior to starting your project. Your project will not move into development until your package is selected or proposal is approved. All website package pricing is subject to change without notice.

MARKETING
All marketing packages provided by Maven SEM are detailed on https://mavensem.com and are additional fees to the website packages. If additional services are added to these packages a final price will be confirmed in a proposal sent to you prior to starting your project. All marketing package pricing is subject to change without notice. Maven SEM is not responsible nor does it guarantee specific browser positions with regard to keyword search. Maven SEM uses best practices to provide quality content on the Internet with regard to promoting a business. All keyword campaigns are created from information the client provides and using specific criterial required by browsers.

3 – REFUND/CANCELATION POLICY

If you are dissatisfied with the Service for any reason, Maven SEM will cancel your order and issue a full refund if cancellation is made within 72 hours of placing your order. If you cancel your order after 72 hours and during the next 7 days your project is in development Maven SEM will refund you 50% of your order amount. If you cancel your order after the 7 day development period, you forfeit any amounts paid for development. Hosting packages are month to month and bill on or around the same time each month. If you want to cancel a hosting package, we must receive notice in writing. For Adwords and advertising products offered through our partners, once your credit card is charged for the month, your ads will be live until the end of the month you are paid up through. We do not issue prorated amounts. If you would like your website taken off the Internet immediately email us at https://mavensem.com/contact-us/ or call our office and let us know you would like immediate termination.

4 – MAINTENANCE; SUPPORT SERVICES

MAINTENANCE
Maven SEM agrees to provide Client the following maintenance and support services during the term of this Agreement and thereafter, as it may be extended.

Provider will promptly notify Client of any material defects or malfunctions in the website design, which it learns from any source.

SUPPORT SERVICES
Support Services will include the correction of material errors within a reasonable time and with reasonable effort. Support does not include correction of errors caused by unauthorized modification made to the Website design. Maven SEM is not obligated by this Agreement to undertake any such updates or infringements.

Maven SEM will be highly diligent in its efforts to respond to Client’s requests and problems within a time frame that reasonably reflects the urgency of the resolution of the request on a good faith basis. Provider will use reasonable efforts to give the most appropriate advice, but the responsibility for acting on or implementing such advice shall remain with Client.

5 – INTELLECTUAL PROPERTY OWNERSHIP

Maven SEM hereby assigns, sells and conveys to Client its right, title and interest in the Website developed by Maven SEM for Client under this Agreement (collectively, the “Work Product”).

Client has been informed by Maven SEM that Maven SEM has created, owns or holds licenses to use and sublicense various materials (collectively, the “Provider Materials”). Maven SEM may, at its option, include Provider Materials in the work performed under this Agreement.

Provider retains all right, title and interest, including but not limited to, all common law rights, copyright, patent rights, trademark and trade secret rights to Provider Materials. Subject to full and timely payment of the fees due under this Agreement, Maven SEM grants Client a non-exclusive worldwide license to use Provider Materials as an integrated part of the Work Product for the purpose of developing and marketing its products. This non-exclusive license does not extend to the use of Provider Materials as part of any software not developed by Maven SEM or for any use separate from the Work Product. The license shall have a term in perpetuity, but may not be transferred by Client. Client shall make no other use, commercially or otherwise, of Provider Materials without prior written consent from Maven SEM. In the event that Client sells a controlling interest of its business, it is the responsibility of the client to inform Maven SEM. If Maven SEM is not informed of the new controlling interest, the new client will be responsible for all penalties for product licenses.

6 – CONFIDENTIALITY

Both parties agree they will use reasonable care to prevent the unauthorized use or dissemination of each party’s confidential information. Reasonable care means the same degree of care that the other party uses to protect its own confidential information from unauthorized disclosure or use. Any written, printed graphic or electronically recorded information furnished by Client for Maven SEM’ use are the sole property of Client. This proprietary information may include, but not limited to, customer requirements, customer lists, marketing information, and information concerning Client’s employees, products, services, prices, operations, and subsidiaries. Upon termination Maven SEM will return any and all confidential information in its possession to Client upon request.

Confidential information is limited to information clearly marked as confidential, or disclosed orally and summarized and identified as confidential in a writing delivered to either party within 15 days of disclosure.

Confidential information does not include information that: the party knew before the other party disclosed it; is or becomes public knowledge through no fault of the party; the party obtains the information from sources other than the other party who owe no duty of confidentiality regarding the material, or the party independently develops.

7 – WARRANTIES

THE GOODS OR SERVICES FURNISHED UNDER THIS AGREEMENT ARE PROVIDED AS IS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS; INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8 – LIMITATION ON PROVIDER’S LIABILITY TO CLIENT

(a) In no event shall Maven SEM be liable to Client for lost profits of Client or special, incidental or consequential damages unless such damages were caused by the negligence of Maven SEM. (b) Maven SEM total liability under this Agreement for damages, cost and expenses, shall not exceed the total amount of fees paid to Maven SEM by Client under this Agreement unless such damages are caused by negligence of the Provider. (c) Client shall indemnify Maven SEM against all claims, liabilities and costs, including reasonable attorney fees, or defending any third party claim or suit, other than for infringement of intellectual property rights or negligence of Maven SEM, arising out of or in connection with Client’s performance under this Agreement. Maven SEM shall promptly notify Client in writing of such claim or suit, and Client shall have the right to fully control the defense and any settlement of the claim or suit. Maven SEM shall indemnify and hold Client harmless from all claims, liabilities or suits arising out of or related to the negligence of Maven SEM. Client shall promptly notify Maven SEM in writing of such claim or suit, and Maven SEM shall have the right to fully control the defense and any settlement of the claim or suit. (d) Maven SEM acknowledges Client will be sending confidential data, as part of this Agreement and Maven SEM shall put a SSL (encrypted) connection in place for extra protection. Notwithstanding the foregoing, Client agrees that in the event of any secured data being lost, Maven SEM only liability to Client shall be to attempt to retrieve the information or correct the system to avoid further loss of information unless Provider has committed a negligent act that caused, directly or indirectly, the loss of such information.

9 – FORCE MAJEURE

Maven SEM shall not be liable for and is excused from any failure to deliver or perform or delay in delivery or performance, due to acts of god, causes beyond its reasonable control or due to failure of Client to provide sufficient information, resources, cooperation or personnel to support the project. The period of performance shall be extended to such extent as may be appropriate after the cause of the delay or non-performance has been removed.

10 – DISPUTE RESOLUTION

If a dispute arises under this Agreement, the parties agree to first try to resolve the dispute with the help of a mutually agreed upon mediator in the following location: Riverside County, CA. Any costs and fees other than attorney fees associated with the mediation shall be shared equally by the parties. Each party shall be responsible for its own attorney fees.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, the parties agree to submit the dispute to binding arbitration in the following location: Riverside County, CA. The parties agree that the binding arbitration will be conducted under the then rules obtaining of the American Arbitration Association. Judgment upon the award rendered by the arbitrator may be entered in any court with jurisdiction to do so.

11 – NOTICES

All notices or demands given hereunder or required by law will be given in writing, will refer to this Agreement, and will be sent to the applicable address or facsimile number on file.

12 – ATTORNEY FEES

If any litigation or arbitration is necessary to enforce this Agreement, the prevailing party shall be entitled to reasonable attorney fees, costs and expenses.

13 – GENERAL PROVISIONS

(a) Severability: If any part of this Agreement is held unenforceable, the rest of the Agreement will continue in full force and effect. (b) Applicable law: This Agreement will be governed by the laws of the State of California. (c) Amendments: This Agreement will not be amended unless in writing by the parties. (d) Waivers: No delay or failure by any party hereto in exercising or enforcing any of its rights or remedies hereunder, and no course of dealing or performance with respect thereto, will constitute a waiver thereof. (e)Assignment: Provider may not assign or delegate its duty under this Agreement. (f) This Agreement and its Exhibits constitute the entire agreement between Client and Provider with respect to their subject matters, and all prior or contemporaneous oral or written communications or agreements between Client and Provider with respect to such subject matter are hereby superseded in their entireties. (g) Maven SEM requires a 30 day notice on cancellation of your Website program. Time will not be prorated.

Neither party shall be liable for special, consequential or incidental damages, including loss of profits, and Maven SEM liability to client for any other damages relating to the services hereunder will be limited to an amount not to exceed the compensation total amount received by Maven SEM.

14 – DAMAGE LIMITATIONS

Neither party shall be liable for special, consequential or incidental damages, including loss of profits, and Provider’s liability to client for any other damages relating to the services hereunder will be limited to an amount not to exceed the compensation total amount received by Provider.

15 – ELECTRONIC COMMUNICATIONS

Whenever you visit our Site or send emails to us, you are communicating with us electronically. For that reason, you also consent to receive communications from us electronically. We will communicate with you by email (if you have provided your email address to us), by posting notices on our Site or by such other means as we may determine from time-to-time. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.